& Dr. Aaquil Bunglowala     NMIMS-Indore CampusWe are passing through a phase where we have a well-defined frame-work of creating awareness towards cleanliness in the city of Indore. It is on the helm of affairs. Also, being on the list of proposed Smart Cities of India, the administration is making its best efforts to bring Indore on the map of India where it ranks as Smartest City of India alongside being the only city of the country having both the premier institutions of technology and management namely IIT and IIM. To make these achievements sustainable and to be called a smart city in real sense we need to develop a Civic Society that has everyone and everything in tune with the contemporary practices and culture in the context with current scenario of the work culture. We need to come out of the old and inherent orthodox paradoxes and adopt a culture that will fall in line with the needs of a smart city. This can lay the foundation of ‘A CIVIC CULTURE’ that circumvents the shortcomings that we face today. The unawareness due to old school practices in the society make us rigid, orthodox and we stick to the ideas/notions/beliefs that have been driving our society for ages. As rightly depicted by the movie Toilet, a significant part of our society still feels that having a toilet in house is uncultured, uncivilized and against the very standards laid by our religion. Poor sanitation provides thriving conditions for pests & pathogens. For cleanliness & hygiene, we must introspect and come up with different means, and deploy appropriate methods as part civic initiative.The solid waste management is far from common public and present solid waste management approach in India is extremely inefficient, using old and obsolete processes and technology for storage, collection, processing, treatment and disposal. In most of the cities, there is no formal system of segregation of solid waste. Civic awareness can play a significant role in improving this situation, by providing efficient, economical and easy-to-implement solutions for the garbage crisis.It is time for the nation to wake up and start taking waste management seriously. Several start-ups in India are focusing on waste management and devising new techniques to turn the trash into profit. These efforts, however, need to be supported by a national policy framework and public–private partnerships at the local level to make a dent on the issue. The style, means, ,methods, vigour  with which we celebrate our festivals, marriages and many other social and cultural events, ignore botheration caused to our neighbours, common public and even the administrative norms and rules. We generally focus on our own interest and enjoyment and do not care for the society at large. Noise pollution is a far reached concept for we Indians. There is as such no awareness, for instance, marriage processions and posthumous processions occupy busy roads and disrupt the traffic, political rallies block the road traffic, loud music at public places during certain occasions are deafening and painful. These and many more examples of lack of civic sensitivity make us seriously think of and imagine a Society where we put others before our own inherent interests and look forward to a city where people are self-disciplined and completely aware of the rights of others and their duties towards a healthier tomorrow.Smoking in public is a punishable offence, spitting is banned, using abusive language, speaking loudly in public places and many more such activities make us uncivilized. We queue up in banks, theatres, petrol-pumps, traffic signals, airports and many other places but we do not even know the right way to form a queue. We take pleasure in breaking the queue and spoil the decorum which leads to disturbance and loopholes in the procedures. We are so insensitive that we do push fellows in the queues in banks, airports etc.Shops, Malls and Stores have too much of display lights, this is wastage of energy and also lacks aesthetics but we never realize this because, ‘We don’t care!’ A special mention of traffic/ driving on roads is necessary here. We have licence to drive and probably take it as licence to KILL. We do not know the meaning of High beam, when and how to use it. We blow horn for pleasure. We tend to copy west in fashion and many more aspects, but do we realize that blowing horn without any urgent necessity is considered an offence there. We have liberty to make speed breakers without any justification and with absolutely no indications which may have detrimental effects. Rash driving is considered a skill among youngsters. A person crossing the road on a zebra crossing is always at great risk due to these hooligans. We probably do not even know the right way of overtaking, parking, signalling on turns. Lane driving in Indore looks to be a far-fetched idea. Our pedestrians consider to themselves to be bestowed with supreme rights on road where they may cross the road even if the vehicular traffic signal is ON. They try to show their skills by pointing a hand to vehicles, so as to let them pass. Wearing helmets and fastening seat belts is considered as below dignity and useless. Bully parking using your influence, not bothering about inconvenience of the residents of that locality is quite common nowadays. It is surprizing that even after 70 years, we are yet to finalize our act for licence, while abroad it is already in place.  When we talk about cities like Delhi or Beijing (China) having intense air pollution and problems like smog, we will not eventually leave our city far behind. The public transport vehicles and loading vehicles are another menace for a pollution free and clean city. This problem can be reduced by implementing modifications in present day lifestyle, i.e., by decreasing the consumption of non-renewable fuels by replacing them with alternate sources of fuel which will reduce toxic emissions from vehicles.  We must promote CNG vehicles and sharing of a ride to common destinations. PUC should be made a mandatory requirement for all petrol, diesel and kerosene vehicles. Different technological solution can help cities in resolving several of the challenges to control smog provided that there is a clear intent to adopt the new processes and enforce compliance for smog free city.As the global demand for water is encroaching on its supply, there is a need for recycled water. To improve efficiency in corporate water use, we need to innovate around water reuse technology and enhance water education and outreach. To make a viable option for clean water resources in the country, sustainable forms of cooperation between the private sector and government bodies are essential. Techniques and processes can be applied for zero water wastage programs.Another important aspect is the Utilization of Civic facilities including gardens, public hospitals, public toilets, public parking-lots, government offices and many such places. They look most dirty, shabby and uncared as nobody is bothered about their upkeep and maintenance. It seems as if only the administration and government has the onus and should be concerned but a common man least bothered about it.Let us look for a solution. Define a CIVIC INDEX for each and every component of Indore. Be it the common man, drivers, shopkeepers, pedestrians, cattle, builders, hawkers, public transports, smokers, spitters, bikers, nobody should be kept out of the ambit of this model. We have to have a holistic approach towards cleanliness.How you behave will give a civic index. All the activities of all involved can be monitored/ measured, indexed, evaluated and finally be rated for the CIVIC INDEX of a society. Punishment is the short term solution to long drawn problems and mind-sets. We need a cultural change and this can come only through self-awareness. We will have to stand up for the cause and keep reminding ourselves of our responsibilities and only then can we look forward to make our city the most organised, aware and dynamic.A method of self-certification should be evolved to curb corruptions. Heavy fines should be imposed for false certification.