Analysis of what has happened so far in the CRA-CDB project. And how Mr Lakhera missed opportunities to manage the situation effectively:- At the first meeting, more emphasis should have been on getting to know about Mr Ghosh. During the site visits, they should have asked for help from Mr Ghosh rather than being passive analysts. They should have given him due respect and tried to develop a friendly relationship with him.
Since Mr Ghosh was not ready to initiate interaction, they should have taken the initiative. And also should have determined a timeline for the project. Finally rather than asking Mr Ghosh to keep quiet during the Mumbai meeting. They should have asked him to give his insights. Mr Ghosh’s Problems:- Mr Ghosh felt a high degree of insecurity. He had an inferiority complex because he was not well educated and hence not well versed in English . Also he had raised himself from the bottom rungs whereas the other members were MBA degree holders.
He realized the difference in knowledge levels and tried to compete with the others by withholding information and also refused to give them any useful insights. MR LAKHERA’S OPTIONS:- 1. Settle thing informally PROS: •The task at hand will be completed on time. •There will be a considerable improvement in team the dynamics. CONS: •It may take some time to settle things with Ghosh 2. Request more time from client CCL and redo the project without Mr Ghosh PROS: •More time will be required to complete the report which will not reflect well on the brand image of both the organisations.
CONS: •This option is not cost effective since a lot of time and money have already been wasted. •Also getting resources like analysts or advisors (skilled manpower) in a very short time is not easy. 3. Request for more time from the grading committee PROS: Better future analysis since the current analysis contains only a one-sided view without the technical insights of a CDB consultant from the construction sector. CONS: This will have a harmful impact on Mr Lakhera’s credibility since he was not able to resolve conflicts within the team. . Escalate to Phadnis/Aurora (their bosses) PROS: Pressure from their respective bosses may lead to reunion of the team members. CONS: This may lead to transmittance of group’s tension to the two organisations. CONCLUSION:- Mr Lakhera should take Mr Ghosh out for a drink or dinner and sort out the differences. Informal surroundings may help Mr Ghosh to overcome his insecurities. And once he feels that he is acknowledged by the others, he may stop being so antisocial and start helping out.