Ensure team effectiveness BSBFLM512A Ensure team effectiveness Unit Descriptor This unit specifies the outcomes required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work and actively engaging with the management of the organisation. Business management services Frontline management This unit replaces BSBFLM502A Provide leadership in the workplace and BSBFLM504A Facilitate work teams, which have been combined to create this unit.Frontline managers have an important facilitative role in the development and empowerment of work teams. This will be evident in the way frontline managers work with teams and individuals, work across teams, and the initiative they take in strengthening the links between teams and the organisation’s management. At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.This unit builds on BSBFLM412A Promote team effectiveness. Competency Field Domain Application of the Competency Element Elements define the critical outcomes of a unit of competency.

Performance Criteria The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Italicised terms are elaborated in the Range Statement. 1. Establish team performance plan 1. 1 1.

2 1. 3Team members are consulted to establish team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives Performance plans are developed in consultation with team members, to establish expected outcomes, outputs, key performance indicators and goals for work team Team members are supported in meeting expected performance outcomes © Commonwealth of Australia 2006 RII06 Civil Construction Training Package to be reviewed by 30 June 2009 1 BSBFLM512A Ensure team effectiveness 2. Develop and facilitate team cohesion 2. 1Strategies are developed to ensure team members have input into planning, decision making and operational aspects of work team Policies and procedures are developed to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities Feedback is provided to team members to encourage, value and reward individual and team efforts and contributions Processes are developed to ensure that issues, concerns and problems identified by team members are recognised and addressed Team members and individuals are encouraged to participate in and take responsibility for team activities, including communication processes The team is supported in identifying and resolving work performance problems Own contribution to work team serves as a role model for others and enhances the organisation’s image to all stakeholders.

Open communication processes with all stakeholders are established and maintained Information from line anager/management is communicated to the team Unresolved issues, concerns and problems raised by team members are communicated to, and followed up with, line manager/management and other relevant stakeholders Unresolved issues, concerns and problems raised by internal or external stakeholders are evaluated, and necessary corrective action taken 2. 2 2. 3 2. 4 3. Facilitate team work 3. 1 3. 2 3.

3 4. Liaise with stakeholders 4. 1 4. 2 4. 3 4.

4 Range Statement The Range Statement adds definition to the unit by elaborating critical or significant aspects of the performance requirements of the unit. The Range Statement establishes the range of indicative meanings or applications of these requirements in different operating contexts and conditions. The specific aspects which require elaboration are identified by the use of italics in the Performance Criteria.


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