Anotherintervention we have taken into consideration to prevent abuse and neglectoccurring in LTC facilities is to fix the barriers to communication.  There are many problems with communicationbetween the staff, patients, and families. Some of the major barriers to communication include; time constraints onthe staff making communication with each other quick and brief, relativesfeeling hesitant about telling their loved ones’ providers how to care fortheir family member, and lastly that employees in LTC facilities, residents,and residents families often are of a different culture/ethnic group orsocioeconomic status which also creates a barrier to communicate.  Partnersin Caregiving conducted an intervention designed to increase the effectivecommunication and cooperation between the employees in LTC facilities andfamilies. The intervention is designed to help get rid of these barriers,having both the staff and families participate in the particular training.  There are three main components of theprogram and are set up in such order that they build off of one another.

  Each separate workshop takes approximately 7hours to complete.  The first componentin the intervention is active/empathic listening skills.  This type of training component will helppeople learn to express their thoughts and feelings while feeling empatheticand listening to others thoughts and feelings. The second component is feedback. This type of training targets actual conversations and how they arereceived, and if not received correctly, change the way you portray themessage.  The third component in ourintervention is called “I-messages”.

 This specific skill set focuses on using the first-person singular toexplain how they are feeling.  By usingthis skill set more, it reduces blaming on other people.  The project then ends with the joint meetingsbetween the staff and family to discuss any more issues of concern with the LTCfacilitator and takes place after everyone has completed the training (20).

Therewere positive outcomes that were found by both the family and the staff memberswho were involved in the study.  It wasstated that both of the groups showed improvements in their attitudes towardone another and also less conflict with the staff.


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