Analysis of Hoteliers’ E-Commerce and Information Technology Applications: Business Travelers’ Perceptions and Needs.There are a lot of research studies in operational, profitability, productivity, and management perspective are being conducted that are linked to information technology (IT) and e-commerce. The purpose of this research is to know the most recent e-commerce and IT applications in the hotel industry and to recognize the perceptions of business travelers’ to satisfy customer satisfaction. It is mentioned that are necessary stuff that restaurants and hotels implement are not what guests actually really want. (Hoffman and Chung, 1999). In this research, mentioned the types of problems and obstacles of applying e-commerce and IT applications in the hotel industry, it is applied through the hotel’s e-commerce and develop IT applications to satisfy customers as a company competitive benefit.

In addition, in the research investigation about multiple of IT applications and e-commerce connected to distribution channel in the purpose of getting guests’ particular and accommodation booking as well as customer satisfaction, retention, and service. In this research, it gives many implications to treasure about customers thoughts and needs related to c-commerce and IT applications for the hospitality practitioners.Mobile key—where are we now?A few years back, a new trending topic in the hospitality industry has risen. It was about a new invention of mobile access technology which is a keyless entry to hotel rooms with a brand new product and systems at high technology. Hence, brands and ownership group starts to follow the trend. This was invented from a perspective of a hotelier named Joey Yanire.

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The technology that invented was using a phone access, accommodation system, Bluetooth low energy, wireless personal area network technology that mobile keys depending on. There was a lot of demand from the hotels to use this method, companies keep coming to catch up with the hype and find this invention very interesting. It was such a benefit for CEOs to use this new invention as it helps the hotel to grow steadily.

Although a lot of the hotels are still in the learning mode, they just want to learn as fast as possible, as much as possible. Hence, demand and popularity of this invention keep increasing and it benefits both parties in term of efficiency and profit. This technology is not only for the high-end hotels but also for a budget hotel as it is very affordable.

In addition, the system is very easy to use, especially when you want to new install or upgrade the current system. Surprisingly, guests’ are most likely to be able to catch up with the technology. Although there was a tiny bit of disconnection for those who are not used to it. However, guests will be assisted throughout the performance if there are any difficulties.

Progress on information and communication technologies in hospitality and tourism.Purpose – The main purpose of this article is to begin the progress of information and communication (ICT) through on a review of articles released in tourism and hospitality journals between 2009 and 2013. Journal papers will be retrieved and reviewed based on the design, methodology, and approach. The key players in the industries that were consumer and supplier that were grouped into two major categories comprise its key. Using ICT in a different application and in different functional units is shown by analyzing the content. Hence, in turn, it will declare their wide adoption in the industry. The industrial suggestion is discussed together.

Practical suggestion- in term of the content analysis, industry practitioners can learn about recent practices and determine how to take benefit of the current technological development. Originality or value- A major contribution of this articles is the comprehensive review of currently released articles in tourism and hospitality journals from the point of view of customer and supplier.Operations research from 1913 to 2013The Ford assembly line to hospitality industry innovation.Purpose- The aim of this journals is to conclude and describe major services operations research foci from the past century. Secondly, these journals show how hospitality scholars have done operation associating with research with a certain focusing on research related to hotels and accommodation.

Lastly, the journal gives recommendations related to prospected areas of concentration of operations research in hospitality. Design/methodology/approach – This journal shows a literature studies review, where it was reviewed based on the file research foci from the recent time in the history of literature from hospitality and general operations management (OM). Findings – Hospitality studies have been doing research, which gives a picture of a trend in general operation manager (OM) literature. Moreover, the research has been doing, which focuses on service in operation manager, is getting more public and more well-known from production based research. Originality or value- The journal gives a lot of miscellany of literation related to operation manager and how hospitality students have used those principles to hotels and accommodation operations. Additionally, recommendations related to prospected tropical areas and methodologies are given for students.Deploying Self-Service Technology in Luxury Hotel Brands: Perceptions of Business Travelers.

Traditional brick-and-mortar companies are embracing the use of self-service technology (SST) to enhance the services they offer and to gain customer loyalty. The objectives of doing so are to stay at the forefront of today’s marketplace and improve service, efficiency, and profitability. However, SST directly eliminates the traditional service encounter from which luxury hotels benefit. With the rising popularity of SST and benefits it brings to both hoteliers and customers contradicting the importance of the personal service encounter to luxury hotel brands, it is critical for hoteliers to learn about the importance of SST and luxury brand identity in order to bring the greatest satisfaction to both parties. This article examines business travelers’ perceptions of SST adoption by luxury hotel brands in Hong Kong. The results emphasize the importance of both personal service and SST in satisfying customer needs and in increasing profitability


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