1.3 Be prepared to repeat what you say orally, in writing(or using multiple formats-to communicate with the person Aid in understandingwritten instructions and in completing forms of documents.

Provide extra time fordecision-making, be patient, flexible and supportive. Take time to listen toand understand the individual and make sure the individual understands you.Adjust the length of conversations to maximise the individual’s ability toremain attentive and decrease stress level.

Give instructions and havediscussions in quiet, informal, distraction-free environment. Describe job tasksclearly, concisely and simply. Break down large tasks into clearly definedsmall, sequential steps, keeping verbal descriptions short and direct. Useconcrete terms and avoid abstract ideas. 1.2 When communicating with someone who has a sensory loss,make sure you talk to the person directly, even if there is an interpreterthere.

Make eye contact and talk in the same respectful tone you would use withothers. Use a natural tone of voice and gestures. If you do not understandsomething, ask for clarity. This is the way everyone else communicates and thesame should be given to the person with a sensory loss. 1.1 Two-way communication-uses communication to negotiatewith people, resolve conflict and promote mutual understanding and respectbetween the persons. Two-way communication is a form of transmission in whichboth parties involved transmit information.

Common forms of two-waycommunication are: Amateur, CB or FRS radio contacts. Chatrooms and instantmessaging. 4.5 4.44.34.

24.1 3.4 I would adapt my own practice to improve communicationsupport with the individual by allowing the individual time to think beforeexpecting them to answer. I would also ask them if there was anything theywanted me to order for them to communicate more effectively with them.

For example,Mrs D, who has dementia finds very difficult to interact most of times and whengiven one to one attention and time for her to respond she tends to saymeaningful sentences. 3.3 I would always check and comply with the individual’stailored care plan to use the agreed methods of communication to interact withthe individual. For example, in my unit there is Mrs A who is Asian and hadstroke in the past which affected her speech severely. She does understandEnglish but unable to respond. She uses her hand and eye contact tocommunicate, so by complying with the care plan in place will allow me tounderstand her more and how to deal with her.

3.2 I would prepare the environment for effectivecommunication by ensuring that all areas are well lit, chairs are comfortableand facing each other, people were facing each other, there is no loud noisesand all other needs are considered and working properly such as computerscreens, hearing aid and so on, for effective communication between the serviceusers and anyone else involved. 3.1 I would support others to be understood by theindividual, using the agreed methods and advising them on the communicationmethods that the individual uses and prefers to use.

I would take on boardimprovement or diminishment observed.

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